Shipping & Delivery

Last updated 25 September 2026. This page describes how this shop works in plain English. It is not legal advice.

Where we deliver

We deliver all over Ireland. Delivery takes 5 to 7 days wherever you are in the country, once your order has been handled. We also deliver to other countries, which takes 7 to 10 days.

What delivery costs

Delivery is free on orders of €75 or more, after any discount. Below that, a flat €25 applies. The charge is shown in your cart before you pay, so nothing is added at the last step.

You can also choose Express shipping in the cart for €25. It is a paid option, so that charge applies to every express order, including orders that qualify for free delivery. If you need your order by a particular date, email us before you buy and we will tell you honestly whether it is achievable.

How long it takes

Orders are handled and packed within 24 to 48 hours, and most are shipped within 24 hours. Delivery across Ireland then takes 5 to 7 days. Allow about a week from placing your order to it arriving.

Our delivery partners

Tracking

Every order is sent tracked. You will receive an email with a tracking number once your order has shipped. Once you have it, you can follow the parcel on our track your parcel page.

Separate parcels

For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If part of an order has arrived and you are unsure about the rest, email us and we will check it for you.

If something goes wrong in transit

Your order is our responsibility until it is delivered to you. If it arrives damaged or does not arrive, email us at theteam@customersupport.care with your order number and we will put it right at no cost to you. Our refunds and returns page has the details.